Website Terms & Conditions



1.1. Valleycat Studios Ltd. (“VSL”) is a company registered in England and Wales with company number 13772717. Our registered office is located at 85 Arbuthnot Road, SE14 5NP.  The websites, and (together, the ‘website’) are owned and operated by VSL.

1.2. References to ‘ValleyCat Studios’, ‘we’, ‘us’ or ‘our’ are references to VSL. 

1.3 By using the website or placing an order, you agree to be bound by these Terms and Conditions (the ‘terms and conditions’ or ‘terms’). We reserve the right to make changes to the terms at any time. Our new terms will be displayed on the website, and by continuing to use and access the website, you agree to be bound by any variation.

Nothing in these terms and conditions shall affect your statutory rights.



2.1.  You are provided access to the website for your personal and non-commercial use only. Any access to, or use of, this website will be in accordance with these terms. Please note that we may suspend your access to the website if you do not comply (or we reasonably believe that you are not complying) with these terms, any other terms or policies to which they refer, or any applicable laws, rules and/or regulations.


You may not use the website or its contents to:

- download or modify the website under any circumstances;

- interfere with or disrupt any network connected to the website;

- gain unauthorised access to other computer systems owned by VSL;

- for any purpose which is in breach of any applicable laws, rules and/or regulations.


In addition, you may not, in relation to the website, use any:

- data mining, robots, or similar data-gathering and extraction tools;

- framing techniques to enclose the trademarks, logos and other proprietary images, text layouts and formats that we use on the website;

- meta tags or any other ‘hidden text’ that uses our name or trademarks


Using the website does not give you permission to link to it or to use any of the trademarks, designs, get-up and/or logos contained within it.


We do not represent or warrant that the material contained in the website, or any of the functions of the website and the server, will operate without interruption or delay or will be error-free, free from defects, viruses or bugs, or compatible with any other software or material. The website is provided ‘as is’. Accessing the website is entirely at your own risk.


Please note: if you choose to access the website from locations outside the UK, you are responsible for compliance with all laws, rules and/or regulations applicable to you.


If you have any difficulties using the website, please contact



2.2.         Ownership, Use and Intellectual Property Rights


This website and all intellectual property rights in it, including but not limited to any content, are owned by VSL. Intellectual property rights means rights such as copyright, trademarks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind, whether or not they are registered or unregistered (anywhere in the world). We reserve all of our rights in any intellectual property in connection with these terms.


Nothing in these terms and conditions grants you any legal rights in the website other than as necessary to enable you to access the website. You agree not to adjust, circumvent or delete any notices contained on the website (including any intellectual property notices), or any digital rights or other security technology embedded or contained in the website.



2.3.         Hyperlinks and Third-Party Sites


The website may contain hyperlinks or references to third-party websites other than the website. Any such hyperlinks or references are provided for your convenience only. We have no control over third-party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third-party website does not mean that we endorse the third party’s website, products or services. Your use of a third-party website may be governed by the terms and conditions of that third-party website.



3.1  Eligibility to Order


You must be over 18 years of age and:

- provide us with your real name, contact information and payment details when creating an order;

- provide us with a delivery address;

- possess a valid payment method that works on our website or otherwise as we may instruct in any invoice or quote we provide you (whether through the website or otherwise).



3.2.          Order Acceptance


All orders placed on the website are subject to acceptance in accordance with the following:

- You will be given the opportunity to confirm the details of your order, including your address and payment details, prior to completing your order.

- When you place an order, we will send you an acknowledgement email to let you know that we have received your order. This is not an order confirmation or acceptance.

- We will send you a confirmation email to confirm that your order has been dispatched for delivery. This is confirmation and acceptance of your order.

- Unless otherwise agreed, your order will be delivered within 30 days of confirmation of your order. Where we are unable to deliver your order within this period, we reserve the right to cancel your order.

- Once you press the ‘Pay Now’ button, you have given us permission to process your order as requested.


We may be unable, or refuse, to accept your order because:

- one or more items in your order are unavailable;

- we are unable to process payment for your order, or your chosen payment method has been refused;

- we have identified a pricing or item description error;

- your order fails to meet the requirements of local import restrictions or requirements at your delivery destination; and/or

- you fail to meet our order eligibility criteria or have failed to comply with our terms.


If we are unable to accept your order, we will be in touch with you as soon as possible.



 3.3.         Prices, Payment and Charges


- We take care to ensure items for sale on the website are priced correctly, but occasionally pricing errors may occur. If we have made an error in the price of a product that you have ordered, we will contact you. You will have the option to reconfirm your order at the correct price or cancel it.


- Please note: prices of items for sale on our website may change and offers may be withdrawn at any time. 


- Delivery costs are not included in the prices shown and will be charged in addition at checkout.


- Depending on your delivery address, different taxation rules and additional charges may apply. If you are shipping items internationally, you may need to pay import duties upon receipt of the products. We will notify you during the checkout process if import duties are included or if you need to pay them separately. If they are not included, we do not have any control over these charges and we cannot advise on their amount. You will be responsible for payment of any such import duties and taxes that are not included. Please contact your local Customs office for further information and a ‘landed cost estimate’ before placing your order.


- All credit and debit cards are subject to validation checks and authorisation by your card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment, we will not be liable for any delay or non-delivery.


- Should you choose to cancel or return products purchased in a promotion or at a discounted price, you will be refunded for the goods at the price charged at checkout (less any amounts not refundable in accordance with these terms). 



3.4.         Product Descriptions, and Restrictions


- We do not guarantee that the product images you see on our website are an accurate representation; occasionally, colours may differ from the images shown on the website due to your computer/device screen resolution or settings. 


- All products are subject to availability at the point of purchase. Once a product is sold out, it will be taken off the website and may not be available again. If any products you order are out of stock, we will contact you so that you can cancel the whole or part of your order.



 4.1.        Delivery Options


Our delivery options vary by shipping destination, product and service. Please visit our Delivery and Returns pages for further details.



4.2. Delivery Carriers and Time


Deliveries will be carried out by third-party couriers. By placing an order on the website, you agree to the conditions of carriage of our delivery partners. Please refer to their website for full details.


The estimated delivery date of the products will be stated in your order confirmation email. If you do not receive an estimated delivery date from us, we will deliver the order within 30 days after the date of dispatch. We will try to ensure that your order is delivered by the estimated delivery date; however, there may be circumstances where delivery is delayed because of events beyond our reasonable control. If this happens, we will try and arrange for your products to be delivered as soon as possible; however, we will not be liable for any losses caused as a result of such delay.  Where we are unable to deliver your order within this period, we reserve the right to cancel your order.


In certain circumstances, our delivery partner may offer alternative delivery options, including provides the following options: signature release – opting out of the requirement to provide a signature on delivery; and/or leave with neighbour – redirecting the delivery to a neighbour (‘On Demand Delivery Service’). By selecting to receive your order via one of these options the On Demand Delivery Service, you acknowledge and agree that we are neither responsible nor liable for any loss or damage that may result from this service.



4.3.         Delivery Taxes & Duties


Depending on your delivery address, different taxation rules and additional charges may apply. If you request that an item be delivered to an address outside of the United Kingdom, you may need to pay import duties upon receipt of such item.  Unfortunately, we have no control over these charges and we cannot advise on their amount. The payment of any such import duties or taxes is your responsibility. Before placing your order, please contact your local customs office for further information and a ‘landed cost estimate’. VSL is not responsible for items confiscated or delayed by local customs authorities.


For US customers, we do not collect sales or use tax. Your purchase may be subject to sales or use tax, unless your state is exempt from taxation. Many states require a sales/use tax return filing at the end of the year for taxable purchases that were not taxed (including internet purchases) and payment of use tax on those purchases. For more details, please contact your local customs office/respective tax authority.


It is your responsibility to comply with all requirements imposed by the local customs authority in relation to your order. This may include the provision of identification information in order to receive your order. Before placing an order, we recommend that you make yourself aware of local import duties or other requirements. We will not be liable or responsible if you breach any such laws, rules and/or regulations.


Certain countries may also require other certification or information for your order to be delivered, which may delay your delivery. Please note: if we are unable to obtain the relevant documentation required in order to process your delivery, we may need to cancel your order.



5.1.         Cancellation / Returns


Save for Non-Returnable Goods (defined below), you may cancel your order within 14 days of receipt. 


To exercise this right, please contact us at Please ensure that you state clearly that you wish to cancel, providing your order number, your contact details and details of the item(s) you wish to cancel.  If you wish to cancel an order (or part thereof) after any items have been dispatched for delivery but prior to receipt, please wait until you have received your order before exercising your return rights.


Once we receive your return request, we will issue a return confirmation.  You will have 14 days from the date we issue the return confirmation to return to us the item(s) set out in such confirmation.  You will be liable to arrange and cover the full cost of returning items to us.


Once the applicable items are returned to us, we will process your refund. Refunds will be provided against the original form of tender, save for sale or promotional items, which will be refunded by way of credit voucher. 


‘Non-Returnable Items’ include:

  • original works of art; 

  • limited edition items; 

  • goods that are personalised, bespoke, altered or otherwise made to your specification; and/or

  • any other products designated as nonrefundable at the time of purchase.



5.2.         Refunds of Taxes and Duties


Applicable taxes and other duties will only be refunded to you if they were included in the purchase price. If they were not included, you will be responsible for reclaiming such taxes and duties directly from your local customs office.



6.1. Valleycat Studios Ltd. limits and excludes any and all liability whatsoever and howsoever caused, save to the extent any such limitation and/or exclusion would be in breach of any applicable law, rule and/or regulation. 



7.1  As noted in paragraph 1.3 of these terms, by using the website or placing an order, you agree to be bound by these terms and no person other than you and us shall have any rights to enforce any of the terms in respect of your use of the website and/or any order that you place through the website. 


7.2 If an applicable court of law finds this contract or any part thereof to be unlawful, the rest of the contract will continue in force. Each provision of these terms operates separately. If any applicable court of law determines that any part of these terms are unlawful, the remaining parts will remain in full force and effect.


7.3 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. 


7.4 These terms are governed by, and shall be construed in accordance with, English law and the English courts shall have sole jurisdiction in respect of any dispute or other matter arising from, or in connection with, these terms.